Privacy Policy

Privacy Statement

Important definitions

Please read this Privacy Statement carefully before accessing or using the website (SpinalHub).


In these Terms, "you" and "your(s)" refer to the person or organisation accessing or using SpinalHub. "We", "us" and "our" refers to any or all of the following collaborating organisations: the Transport Accident Commission, the State of Victoria, Australia, including the Victorian Department of Health and Human Services, Austin Health, Alfred Health, AQA Victoria and Independence Australia (together the "SpinalHub Collaborators").


Commitment to protecting your privacy

The SpinalHub Collaborators are committed to protecting your privacy. Any personal information (being information capable of identifying you as an individual) or health information collected, handled, stored or disclosed about you through SpinalHub will be managed in accordance with the Information Privacy Act 2000 (Vic), the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth) (as appliable).


This Privacy Statement explains how your personal information and health information will be treated as you access or use SpinalHub.


Collection, use and disclosure of personal information

The SpinalHub Collaborators will only collect and record personal information via SpinalHub if it is provided directly to the SpinalHub Collaborators via SpinalHub and is reasonably necessary for them to facilitate full and proper access to and participation in SpinalHub.


We may also use or disclose personal information that we collect about you for purposes including the following:

  • for the purpose that we have collected the information,
  • purposes related to the SpinalHub Collaborators’ research, planning, product and service development, security and testing,
  • purposes connected with the operation, administration, development or enhancement of SpinalHub,
  • where we suspect fraud or unlawful activity has been or may be engaged in, and
  • any other purposes required by law.

When you register to become a member of the SpinalHub community you provide and the SpinalHub Collaborators collect some personal information, such as your name, username, password, and email address. Some of this information, for example, your name and username, is listed publicly on SpinalHub, including on your profile picture (if any) and in search results. Personal information is also collected when you send an email via SpinalHub.


At the time of registration you may also choose to provide health information including your injury details. This is not however a mandatory requirement in order to obtain access to and participate in SpinalHub.



We have implemented technology and security measures to protect the personal information and health information we have under our control. However you should note that there are risks in transmitting information across the internet. While we strive to protect such information we cannot ensure or warrant the security of any information transmitted to us online and you do so at your own risk. Once any personal information or health information is in our possession we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure. If you are concerned about conveying sensitive material to us over the internet we suggest you refrain from doing so.


Anonymity and SpinalHub

Other than in the circumstances described above, the SpinalHub Collaborators intends to allow people to visit SpinalHub anonymously; that is without revealing their identity.

Where people have cookies enabled, the Collaborators may collect some information about each site visit (see Cookies and Web beacons below). However, the Collaborators do not attempt to link this information to a particular individual.

If you do not have cookies enabled, and you do not register to become a member of the SpinalHub community or send an email, there will be no record of your visit to SpinalHub.


How the SpinalHub Collaborators will use your email address

If you provide us with your e-mail address, it will be recorded and used solely for the purpose for which you have provided it. It will not be disclosed, added to a mailing list or used for any other purpose without your knowledge and consent.


Technical information

We collect technical information through the usage of click stream data for statistical purposes. Cookies and Web Beacons are used to understand site usage and usability.

Click stream data

When you visit SpinalHub we will make a record of your visit. The following information, referred to as 'click stream data' in computer language, is logged by the server:

  • your server address;
  • your top level domain name (for example, .com, .gov, .au, .uk, etc);
  • the date and time you visited our website or completed the on-line transaction;
  • the pages you accessed and documents you downloaded;
  • the type of browser you are using; and
  • the address of the referring site (that is, the previous site you visited).

All of this information is collected for statistical purposes to enable us to assess the number of visitors to the different sections of our site, determine what information is most and least used and help us make our site more useful to visitors.

We do not actively seek to identify you. However, in the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect our server's logs.


Use of cookies

When you visit our site, our server may generate a cookie. A cookie is a small piece of information (a text file) that a web server can place temporarily on your hard drive or web browser. It is used by your browser to identify the pages that you have visited on our site. A cookie is uniquely yours and can only be read by the server that gave it to you.

We may assign a ‘unique identifier’ to a cookie so that it can tell if a visit is from a new or repeat visitor. It may also use Cookies and Click stream data to identify the pages that are viewed by the same visitors and the frequency of those visits.


Why are cookies used?

We use cookies to understand site usage and to improve the content and usability of our sites. We do not use cookies to collect personal information. Cookies, alone, do not reveal your e-mail address or other personal information. You choose to provide this information by, for example, registering at our site. The information you provide may be linked to the data stored in the cookie.


External links

When accessing external links provided SpinalHub, it is recommended that you read the site-owners' privacy statement before disclosing your personal information or health information. We do not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information outside of our site.


Access and correction

If you:

  • want to have access to the personal information or health information (if any) that we hold about you;
  • want to know more about what sort of information we hold, for what purposes and how we deal with that information;
  • believe that the personal information that we hold about you is not accurate, complete and up to date; or
  • have concerns about your privacy rights, please contact us.

How to contact us

If you have concerns about privacy or questions about SpinalHub’s collection and use of your personal information or health information you can contact